A brief explanation and introduction

All posts prior to this were originally published in my personal journal. Every so often I'd share the more amazing stories from work with my friends. However, my company's new anti-blogging policy has forced me to move them to a more anonymous venue.

My purpose here is not to ridicule the behavior of consumers - there are plenty of places to read about unreasonable customers. Instead, I want to share stories of people who have just enough knowledge to be scary.